Delete your account and data
This page is for the game "Shoot Bubble! Legend" (Apple App Store) / "Bubble Shooter: Pop & Puzzle"
(Google Play, developer account "Jewel & Candy - Match 3 Puzzle Game Studio"), package / bundle ID com.cgs.bubblepop1,
published by Chicken Go Studio.
If the game is still installed
Open the game map, tap Settings → Delete account and confirm twice (an internet connection is needed). Your account is erased from our server immediately, together with the game data on your device. You do not need this page.
If you uninstalled the game or cannot open it
You do not need to reinstall the game. Send us a request with the form below, or e-mail support@chickengostudio.com with the subject "Delete my account". Tell us:
- your player code (8 characters, shown as "ID" in Settings and on leaderboards) if you have it, or otherwise your nickname;
- if you can, your device model, your approximate level and when you last played.
Because player codes and nicknames are visible to other players, we check that the request really comes from you:
- With one proof of ownership, we delete the account right away: a transfer code you created in the
game (Settings → Transfer data, valid for 24 hours), or a full Google Play order number (
GPA.…) from a purchase receipt e-mailed to you. - Without proof, we mark the account for deletion and delete it after 30 days, unless the account is used again during that time (in that case we cancel the request and let the requester know by e-mail, so that nobody else can delete an account that is still being played). If the account has purchases, we may ask the requester for more information by e-mail before deleting it.
We answer every request within 30 days, at the e-mail address you give us.
Important: if the game is still on any of your devices, uninstall it or clear its data before opening it again. Versions of the game released after November 2, 2026 erase the data on the device themselves when they find that the account was deleted (within 90 days of the deletion); older versions may create a new account and upload the progress still stored on that device to it.
Request account deletion
What is deleted and what we keep
| Data | What happens |
|---|---|
| Profile and nickname, cloud save, sessions, leaderboard entries, ad and crash records, gift claims, the record of the device that currently holds your account | Deleted |
| Completed purchase records (order ID, product, price, currency, store country, time, where in the game, game level and app version, refund status) | Kept without any link to you for 10 years (accounting, tax, refunds); failed or cancelled purchases expire after 180 days |
| Records of other devices that used your account (random installation ID, level, app version, last activity) | Not linked to you; expire after 90 days without activity |
| Daily-activity records (random installation ID only) | Expire after 90 days |
| If your account was banned: one-way hash of the device's installation ID | 180 days, to prevent abuse |
| Administrator logs referencing your player code (for example a ban, a leaderboard moderation, the deletion itself, with platform, creation date and highest level) | Up to 3 years; nicknames and notes removed |
| Your deletion request sent from this page (player code or nickname, e-mail, note) | 90 days after the request is closed |
| Our hosting provider's web-server logs (IP address, time, address requested) | For a limited period set by our hosting provider |
| Server backups | Overwritten on a rolling basis, within at most 7 weeks |
| Firebase Crashlytics crash data | Expires after 90 days |
| Firebase Analytics / GameAnalytics data | Not linked to your game account; expires as described in the Privacy Policy |
| Data held by ad partners | Subject to their own deletion tools |
You can also ask us to delete only part of your data (for example your nickname) by e-mailing support@chickengostudio.com.
Full details: Privacy Policy, section 10.